MP
Maritza P
1 reviews | Active since Oct 2009
02 Feb 2020, 11:56
******* disconnection
We are cash paying clients and pay every month before the 5th. We made a payment yesterday using the dstv app and today our line has been disconnected. When phoning we are told we did not pay according to their system and need to submit proof of payment. There is no proof of payment when using their app. It’s an instant eft. This is why people are moving away from dstv. They are steeling from people. Useless service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Feb 2020, 09:17 Dear Maritza,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply03 Feb 2020, 09:17
Official
Dear Maritza,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
MP
Maritza P's updateReviewer Update
04 Feb 2020, 07:59Good day, I am sorry but your response is not good enough. We always make a payment before the 5th. Why if the payment was made by instant eft does it only reflect in your account the 3rd? We have asked for a refund. We are switching to Netflix.
Could you also kindly provide me with contact details within your organization where I can report one of your operators of racially undermining me.
Could you also kindly provide me with contact details within your organization where I can report one of your operators of racially undermining me.
MP
Maritza P's update04 Feb 2020, 07:59
Reviewer Update
Good day, I am sorry but your response is not good enough. We always make a payment before the 5th. Why if the payment was made by instant eft does it only reflect in your account the 3rd? We have asked for a refund. We are switching to Netflix.
Could you also kindly provide me with contact details within your organization where I can report one of your operators of racially undermining me.
Could you also kindly provide me with contact details within your organization where I can report one of your operators of racially undermining me.