******* deductions by Dstv

Good afternoon Hello Peter. Would it be possible for you to refer my complaint to the Dstv Ombudsman please. My problem goes back to 23 April 2020. I submitted my complaint regarding Dstv to Hello Peter on the 14th July at 11:55 wrt ********** deductions from my account. A lady by the name of Amanda then phoned me and apologised profusely agreeing and informing me that DSTV would reimburse me the R1535-79, which they had debited from my account without my permission. Dstv then responded to my message on Hello Peter stating that I would have to wait 3 - 7 days. It is now more than 3 months later and I am still waiting for them to pay me back ............... To top it all, they went and deducted another R657-02 in September and when I had the bank reverse the ********** debit order, they had the cheek to send me an sms telling me that the bank returned their debit order and that I must pay it. I would like the amount of R1,535-79 which they deducted without my permission to be refunded to me immediately. Many thanks for your assistance in this matter.