SH
Steven H

1 reviews | Active since Jun 2020

24 Jun 2020, 10:20

******* DEDUCTION BY DStv (MULTICHOICE) VIA STOP ORDER

On 4 June 2020 I wrote a complaint regarding DStv (MultiChoice) *******ly deducting an amount from my bank account via stop order for services that were never a). received or b). requested or c). authorized by me in any way or manner whatsoever.

I received the usual standard (probably automated) response that they acknowledge receipt of my complaint but to date I have not received a reply and or refund. NOTHING.

I laid a complaint against DStv (MultiChoice) with ICASA but to date no response from them. Not even an acknowledgement.

It is little wonder that DStv (MultiChoice) is able to get away with what only can be described as an ******* activity of activating ex-client's stop orders when they are fully aware that they have not provided a service and/or product.

Where is the justice.

Why are DStv (MultiChoice) allowed to act akin to that of a gangster organisation with absolute impunity.

I will be approaching every regulatory body in South Africa that may be able to stop this organisation from such predatory behavior and from **********ly deducting money from my bank account via stop order. I will also be approaching Afriforum for assistance as they are by far an organisation that has the interest of minorities at heart, Perhaps a letter from Gerrie Nel will force DStv into action.

I don't want and or watch the GARBAGE that DSTV (MultiChoice) has to offer and will never subscribe to their service.

If there is anyone reading this that has some advice or has had success against DStv (MultiChoice) please let me know.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jun 2020, 10:48
Official
Hi Steven, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team