NN
Nkululeko N
1 reviews | Active since Jul 2015
30 Jul 2015, 20:34
******* Deduction
Multichoice has debited my account by R880-00 on 28 July 2015. I sent them an email on their customer queries email to reverse that deduction. I wasn't expecting stories or explanation, I only expected an apology and a reversal.<br> <br> They only called me today and they are telling me stories about difficulties in refunding my money of which they are not entitled. The person who called me doesn't even seem to understand exactly what is it they did, how their system is supposed to be working, who am I as their customer, she even suggested to me that their system claim I could have been a former employee, etc.<br> <br> I don't understand all of this stories, I don't understand what is it they want or wanted to discuss. <br> <br> Multichoice please refund my money urgently please. I'm losing interest on that money and it is costing me money to even be engaging with you on your ******* action to start of with, I have lost and I am losing production time and I have incurred costs of corresponding with you.<br> <br> <br> Query Reference Number: ***
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Aug 2015, 13:18Hello KNN,
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records a refund has been captured on your account and will be deposited into your bank account as soon as it is approved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records a refund has been captured on your account and will be deposited into your bank account as soon as it is approved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Aug 2015, 13:18
Official
Hello KNN,
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records a refund has been captured on your account and will be deposited into your bank account as soon as it is approved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records a refund has been captured on your account and will be deposited into your bank account as soon as it is approved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,