******* Debit from our Bank Account - AGAIN!
Good day
Multichoice confirmed that we had been incorrectly debited since we have NO account and refunded our money last month.
This month, Multichoice debited us *******ly AGAIN - you have NO permission to take money from our account!!!!!!!!!
Refund our account IMMEDIATELY please and do what you said you would do last month: cancel the subscription that we never had to start with.
Previous reference number that should have finalised and resolved this last month: REF ***3-I150.
The method of communication is email please. Find my email address by checking the reference number above.
Regards G Dashwood
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Jan 2023, 16:19Hi Gloria,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Jan 2023, 16:19
Official
Hi Gloria,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
02 Feb 2023, 06:19Good day
I have received no feedback from you. We were debited again in Feb 23.
From: Gloria Dashwood
Sent: Thursday, 02 February 2023 06:00
To: 'DStv Help' <***>
Cc: ***
Subject: ENQUIRY REFERENCE NUMBER : ***2 DSTV to be cancelled and refunded (cancellation did not happen, 2 refunds again required Jan 22 and Feb 23) Good day Your email below on 04 December 2022 17:15 refers. You have not cancelled the account as promised. We were again *******ly debited in Jan 22 and Feb 23. Please refund R818 x 2 urgently – this week by Sat 4 Feb 23. Please cancel the account! Thank you Logan and Gloria Dashwood *** (Please communicate via mail if I am not able to answer your call.)
I have received no feedback from you. We were debited again in Feb 23.
From: Gloria Dashwood
Sent: Thursday, 02 February 2023 06:00
To: 'DStv Help' <***>
Cc: ***
Subject: ENQUIRY REFERENCE NUMBER : ***2 DSTV to be cancelled and refunded (cancellation did not happen, 2 refunds again required Jan 22 and Feb 23) Good day Your email below on 04 December 2022 17:15 refers. You have not cancelled the account as promised. We were again *******ly debited in Jan 22 and Feb 23. Please refund R818 x 2 urgently – this week by Sat 4 Feb 23. Please cancel the account! Thank you Logan and Gloria Dashwood *** (Please communicate via mail if I am not able to answer your call.)
's update02 Feb 2023, 06:19
Reviewer Update
Good day
I have received no feedback from you. We were debited again in Feb 23.
From: Gloria Dashwood
Sent: Thursday, 02 February 2023 06:00
To: 'DStv Help' <***>
Cc: ***
Subject: ENQUIRY REFERENCE NUMBER : ***2 DSTV to be cancelled and refunded (cancellation did not happen, 2 refunds again required Jan 22 and Feb 23) Good day Your email below on 04 December 2022 17:15 refers. You have not cancelled the account as promised. We were again *******ly debited in Jan 22 and Feb 23. Please refund R818 x 2 urgently – this week by Sat 4 Feb 23. Please cancel the account! Thank you Logan and Gloria Dashwood *** (Please communicate via mail if I am not able to answer your call.)
I have received no feedback from you. We were debited again in Feb 23.
From: Gloria Dashwood
Sent: Thursday, 02 February 2023 06:00
To: 'DStv Help' <***>
Cc: ***
Subject: ENQUIRY REFERENCE NUMBER : ***2 DSTV to be cancelled and refunded (cancellation did not happen, 2 refunds again required Jan 22 and Feb 23) Good day Your email below on 04 December 2022 17:15 refers. You have not cancelled the account as promised. We were again *******ly debited in Jan 22 and Feb 23. Please refund R818 x 2 urgently – this week by Sat 4 Feb 23. Please cancel the account! Thank you Logan and Gloria Dashwood *** (Please communicate via mail if I am not able to answer your call.)