******* Contract Deals

<p>I am so ****en ****ed with DSTV, I have been in calling their contact centre since March and to this day my query has not been resolved. I have lost count of the different Agents/Advisors I've spoken to and having to repeat myself a thousand times. In February this year I was offered DSTV explora and I was advised the Combact deal will be cancelled and every month I will be billed R532.00 for the Explorer I accepted the offer, to this day nothing has been installed at my house, I dont even have a decoder... for the month of March -June I have been charged for both Compact deal and Explora (Can you believe it) March R1309, April 1028, May R1028 and June R1028. DSTV have been debiting twice in my account The first time I phoned DSTV I was told that 'I' needed to cancel the compact deal. I explained to the advisor that I was never informed that Imyself needed to cance what was sold me to was I will only be charged R532 for this new deal, In March R1028 was debited on my account, phoned Mutlichoice and I was told Im charged for Combact and Explora deal...I wanted to scream, I told the advisor I am no longer interested in this explora deal she must cancel it and I will stick to my combact deal. Came April another R1028 was debited on my account, this time around I just wanted to vommit,...again had to phone repeat the whole story, I was advised that DSTV will reverse all the amounts they've billed to date. Came May another R1028 and in June the same thing happened....My final straw was when I contacted DSTV this morning got through to an advisor who imformed that SHE WAS ONLY PROCESSING THE REVERSAL NOW. I have had it with multichoice, you guys are giving me stress, to top it of I have a few channels that are not playing, there are days were my TV is dosconnected and I have to contcat you using my airtime. Im beyond Livid, I want all money reversed ASAP if not I will be in contact with my Attorney and we can start the Ombudsman process. </p>