******* connections

I’ve been having an issue with this account since December which is yet to be resolved, the account has been disconnected once again. This account had unauthorised connectivity that was being charged to the account. This was brought to my attention when I needed to pay my monthly fee if R565 but a balance of R1100 was brought forward

A query was immediately made and this was being looked into the correct amount of R565 was paid once my correct balance was given to me …. The account was then unblocked on Monday

Today the account was disconnected AGAIN FOR A CONNECTION THAT WAS NOT AUTHORISED! Kindly refund me my months installment then you may continue to disconnect the account kindly. I can not make my payments monthly on time the. Not be afforded the right to watch my subscription. Kindly revert