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JR
Jamie R

1 reviews | Active since Sept 2018

04 Apr 2022, 06:27

******* chargers

Me and my husband tried to apply for the Dstv wifi internet package but was not successful, however they automatically set him up for a debut order with out confirmation then debited with ko consent on the incorrect dates of there was a agreement made he would of informed then his pay day was a day before end of month or on end of month depending on date. It shows on bank statements they requested for internet service 27th or 28 because they been paid earlier in December, January and February. I tried to make a cash payment on the 30th and was told balance is R1039 we have a compact plus package so that would be for 2 months and insurance. When I tried to call they said I am not named on account only my husband and when I called back when he was with me they did not ask to speak to him but advised I was billed for Feb and March I paid in February so she corrected it on her side ended the call that was the 31st then tried to make a cash payment still showed the same Saturday the 2nd tried to make a payment showed the same Sunday tried to make payment showed R1139.. Tried to call again could jot get through. We then decided my husband will go Monday to multi choice then woke up this morning with our Dstv being disconnected balance showing now R680 from our original R560. I am so discussed with them I really am not happy it's the kids last day of holidays and they can't watch TV. Where is the service they promise the people they increase all the time take channels and programs off we don't complain we pay every month then set up debit orders and charge bank chargers on debits we sis not agree on then charge reconnection fee after u tried to make payment 4 times an called multiple times. Customer number ***

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2022, 08:52
Official
Hi Jamie,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team

Best regards,

JR
Jamie R's update04 Apr 2022, 11:41
Reviewer Update
Thank u for your response however who are you going to respond to my husband is at work an he can't answer call at anytime as he works with dangerous machines.

Regards
Jamie Rautenbach
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2022, 16:47
Official
Hi Jamie,

As on our telephone discussion, the account is activated on DStv Compact plus. We have removed the payment date to the 30th and the debit order is also removed.  Please make a payment of R560,00. 

Kind regards
Employee team

Best regards,

JR
Jamie R's update21 Apr 2022, 15:35
Reviewer Update
Write a review
Jamie R2 reviews | Active since Sep 2018





10 Sep 2018, 19:52Dstv no joyI am so frustrated we suppose to have a debit order on the 26th the money was in before the date however there was no debit we went in and the guy at the shop in town said that every is fine as the debit will go off the 26th of September due to the debit order being changed as we upgraded to compact plus we the received a sms a few days later advising us that amount will be collected the next day we contacted the call Centre and again was advised the the debit was successfully and that the amount will be due in September the 26th of R735 today our account was suspended and we have no connection and was told that our account is over due I called in and was told I need to pay R688 immediately to be reactivated I am so angry it is inconvenient as we where told that the amount will be collected the 26th of September I am so angry and very unhappy
DStv (MultiChoice)'s reply:10 Sep 2018, 20:14Dear Jamie Rautenbach,We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.Kind regardsDStv: Hello Peter TeamDStv (MultiChoice)'s reply:12 Sep 2018, 11:53Good day Jamie RautenbachPlease accept our sincerest apologies for any inconvenience you may have experienced in this regard.Please be advised that the debit order that collected on the 26 August 2018 in the amount of R501.13 was returned by your bank us unpaid on the 5 September 2018. It`s for this reason your service was disconnected.To reconnect your service, you need to pay an amount of R648.49 for period 12 September to 25 September 2018.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.Feel free to contact us should you require any further assistance.Kind regardsRupertPrivate ReplyJamie R:12 Sep 2018, 17:03There was no notification given and still no communication what need to be paid now and the 26th September I am so unhappy still with this as this was not what I signed up for as I called you guys and my husband was at multichoice cape town and nothing was said so disappointedJamie R:20 Apr 2022, 17:05Still not happy spoke to the agent and she said they will adjust the amount and reconnect the Dstv with no charge I can make the payment the wensday I tried to make the payment and still could not the amount was the same R1139 I then waited for her call as she said she Wil me back later in the week I then did not get a call from her and tried to email her and called the call centre and said a manager will look into it and call me nothing since then my Dstv had AGAIN been disconnect and it is requesting for a Payment for Reconnection below is the msg on the app I am getting

Your quote is still in a *"pending"* status, so you'll need to pay *R587.46* before I can reconnect you.

This includes:
Outstanding account balance: *R342.65*
Reconnection amount: *R244.81*

Would you like to pay and reconnect now?
JR
Jamie R's update21 Apr 2022, 15:36
Reviewer Update
Still unhappy did not receive any feedback