******* business practice

<p>I purchased the Explora on the R899 deal in April for which I was debitted R149 (29/03/2016)for decoder delivery and told that the money would be taken as part of my first debit order. On 29th March 2016 I also paid R873.50 for my April usage. By now I had slightly overpaid. Then on 3rd May Multichoice debits my bank account with R1375.00. So now Ive overpaid by even more. In fact, by R599.50. After calling in several times to their call centre and being told by Tendresse, their call centre agent, that she is trying her best but the department she's passing on my complaint to won't reverse my money and will continue to charge an additional R149 per month for the decoder until my 24month contract expires. I strongly requested a copy of my contract to which she rep****, they dont supply copies to clients. </p> <p>I mentioned that it is my consumer right to have a copy of the agreement I was paying for and Tendresse insisted that it was not possible. This must surely be ******* and against the Consumer Protection Act. I am disgusted with Multichoice and their acts should be made public.</p>