RM
Ron M
1 reviews | Active since Jun 2012
05 Dec 2019, 18:14
******* billing of Customers
I changed my package from premium to compact. Since changing packages Dstv has been billing me.monthly for Showmax which I never subscribed to in the first place. Apparently it was a carry over from Premium. How does DsTV justify billing me for services that i have not subscribed to. The customer care consultants cut the call every time I call. Pathetic service DSTV
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Dec 2019, 08:11Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Dec 2019, 08:11
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
RM
Ron M's updateReviewer Update
12 Dec 2019, 00:09Hi Cynthia. If my charges for show Mac were indeed reversed there should be a credit of R99 x4 on my account. Furthermore I suspended my service due to my dstv system.being struck by lightning three weeks ago. How do you justify that I must pay over R 500 when my premium is firstly R494 for compact with extra view. And secondly I haven't used my dstv for the last three weeks as I suspended services. I am so scared to even unsuspend the account due to all the incorrect billings. Kindly email me a statement showing all reversals as well as how you justify me having to pay the exorbitant account. It seems like dstv does not value long standing customers whose accounts are always paid on time. It is school holidays nd my kids sit with no enertaimemnt because of your poor customer service and accounts dept service. My e-mail address is ***. it is sad that after 4 months of calling dstv call centre nobody to date has been able to assist me.
RM
Ron M's update12 Dec 2019, 00:09
Reviewer Update
Hi Cynthia. If my charges for show Mac were indeed reversed there should be a credit of R99 x4 on my account. Furthermore I suspended my service due to my dstv system.being struck by lightning three weeks ago. How do you justify that I must pay over R 500 when my premium is firstly R494 for compact with extra view. And secondly I haven't used my dstv for the last three weeks as I suspended services. I am so scared to even unsuspend the account due to all the incorrect billings. Kindly email me a statement showing all reversals as well as how you justify me having to pay the exorbitant account. It seems like dstv does not value long standing customers whose accounts are always paid on time. It is school holidays nd my kids sit with no enertaimemnt because of your poor customer service and accounts dept service. My e-mail address is ***. it is sad that after 4 months of calling dstv call centre nobody to date has been able to assist me.