1 reviews | Active since Aug 2013
******* Activities
HI,<br> <br> I'VE RECENTLY RECEIVED A SMS STATING THAT MY NAME WAS PUT ON ITC DUE TO OUTSTANDING MONIES OF R 166.15. I WAS NOT AWARE NOR MADE AWARE BY DSTV OR MULTICHOICE THAT I HAD OUTSTANDING MONEY. THE CALL CENTER INFORMED ME THAT THEY DO NOT CALL CLIENTS TO INFORM THEM BUT SHOULD HAVE SENT OUT A SMS TO INFORM ME AND SHE COULD SEE THAT THERE WAS NO ATTEMPT MADE TO INFORM ME. ACCORDING TO THE SOUTH AFRICAN LAW, THIS WAS AN ******* ACT AND MY ATTORNEY ADVISED ME TO CONTACT DSTV AND ADVISED THEM THAT WE WILL TAKE LEGAL ACTION AND SUE IF THIS IS NOT CORRECTED AND I SHOULD DEMAND A LETTER ACKNOWLEDGING THEIR MISTAKE AS WELL AS THAT MY NAME IS CLEAR AND THIS WILL NOT AFFECT MY CREDIT RECORD IN ANY WAY. <br> <br> THIS IS PATHETIC SERVICE FROM MULTICHOICE ESPECIALLY SINCE WE PAY RIDICULOUS PRICING TO WATCH REPEATED SHOWS FOR MONTHS! THE LEAST YOU COULD DO WAS TO CONTACT THE CLIENT AND AVOID ALL THIS EMBARRASSMENT IT JUST CAUSED YOU. YOU NEED TO LEARN WHAT CLIENT SERVICES ARE BEFORE YOU DEAL WITH THE PUBLIC!!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to your account had been handed over to ITC.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to your account had been handed over to ITC.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,