lM
lesego M

1 reviews | Active since May 2016

09 May 2016, 06:26

ill treatment

<p>i am having a problem with my account with multichoice , i have been having this problem since september last year ,i have been contacting them every five days since last year for the same amount that hasnt been allocated acording to them i have been sending proof of payment week and week out , i am spending more than whqat i signed up for because i am calling and calling but with no help ,once i call the *********** agents and their team leaders act as if they know how to assist then after ****** five days i have to pop up money and call them again ever since last year and that is really not fair because i pay for services which i dont get i have complained and done everything but still they still continue disconnecting me and connecting i have had it with them ,i'd rather buy service from ETV maybe they my be better because this is getting out of hand or look for some help with regards to this because ive more than one could anticipate MULTICHOICE HAS A USELESS SERVICE AND THEY TREAT PEOPLE LIKE THEY DOING THEM A FAVOUR ,I HATE MULTICHOICE</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2016, 06:34
Official
Dear Mr L Motaung Thank you for taking the time to contact us and apologies for the inconvenience caused. We’ve checked your account and confirm that your account problem has resolved. Your account reflects a credit amount of R369.42, however all re-connection fees were credited on the account. Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance. @DStvcare (twitter) DStv (Facebook) *** DStv forum www.dstv.com Regards Nesta

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2016, 06:34
Official
Dear Mr L Motaung Thank you for taking the time to contact us and apologies for the inconvenience caused. We’ve checked your account and confirm that your account problem has resolved. Your account reflects a credit amount of R369.42, however all re-connection fees were credited on the account. Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance. @DStvcare (twitter) DStv (Facebook) *** DStv forum www.dstv.com Regards Nesta

Best regards,

lM
lesego M's update16 May 2016, 06:25
Reviewer Update
thank you very much for the prompt response and hope that this kind of services doesn't end with me but with others as well