ILL TREATED

I have a compact package and been paying with debit order. Last month (02.05.2021) I paid the premium through capitec app, on the 6th of May 2021 Multichoice debited on my fnb again even though I had paid for the month. To my suprise at the beginning of this month i recieved a reminder that I need to pay my premium to enjoy this month's viewing. I immediately called the call centre informing then that i had paid twice last month off which June's premiums were also covered and i forwarded them proof of payment. I requested them to call me back to that we can resolve the matter and they never called. This morning I woke up to a disconnected dstv even though the had received the proof of payment. I am very disappointed and considering to terminate the contract because whats the use of continuing with them if they can disconnect the dstv when ever it suits them. When i called they told me that the matter was escalated to the accounts department. What do i do in the meantime wait? Am i expected not watch tv in the mean time? Please sort this out asap. I want to continue veiwing whilst you sort this out. If you do not fix this today i am out. Below are my details. *Customer Number* - ***3 Account Number* - ***0