Ilegally stopped my PVR and changed my package

I had to phone 3 days in a row and had to physically go to Multi choice to get some action. However, all they did was to upgrade me to another package but the problem is still not solved. I had to hold for 15 minutes at a time on two occasions and was then just cut off. Received totally incorrect information on several occasions while talking to them as the consultants do not listen to what I say and explain.. Was also told to phone back in 15 minutes time when asked to be put through to a manager. Although I was paying the R95 in order to record and view, they still blocked my PVR and then changed my package as apparently the one I was on is not available any more. I told them that this was ******* and ********** and then the call was lost???