Ignoring the Problem does not make it go away

Hey Guys<br> I can't believe that for the last 9 days of trying to get hold of someone who is willing to help me at Multichoice, they seem to have just chosen to ignore me. I had a problem with a faulty batch of LMB receivers, one of which was fitted to my satellite dish and kept loosing signal and channels. Multichoice suggested that it was the installer, but they supply the installer with the hardware. Weeks, and many fights later, once the new LMB was fitted, problem solved. My question to Multichoice was, who takes the responsibility for all the down time, as I paid for a full package (they had no problem taking my money) but for weeks didn't receive the full package. It has been email upon email, phone call upon phone call and nothing. All they do is pass the buck hoping, I guess, that you will get bored and go away. I have been put on hold, phone calls cut off, had my problem escalated (whatever that means) and promised phone calls from supervisors, but nothing. I guess as long as they get their money, why should they bother right.<br> Oddly enough, every time I mentioned not paying they responded, and then \escalated\" my problem.<br> Thanks Multichoice, your valued customer."