CL
Crystal L
1 reviews | Active since Aug 2010
09 Sept 2020, 17:40
Ignoring a client will not make the problem go away!
Dstv incorrectly charging my dad (who is a pensioner) box-office charges for approx. 2 years. When he queried it with them, he was advised that this is due to his account being linked to another Dstv client and they have the audacity to tell him that they will only reimburse him for the last 6 transactions. No consideration given to the additional charges he paid due to no fault of his own. I demand that someone investigate this matter urgently and contact him to advise that the issue is both corrected and that he will be reimbursed in full.
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Crystal L's updateReviewer Update
11 Sept 2020, 19:0548 hours later and no contact made with my dad to date. Your intention is clearly to provide a sub-standard service as you are not attending to the matter timeously. Please provide clear feedback on when he expect to receive a call with the outcome of the investigation and the solution on the refund due to him????
CL
Crystal L's update11 Sept 2020, 19:05
Reviewer Update
48 hours later and no contact made with my dad to date. Your intention is clearly to provide a sub-standard service as you are not attending to the matter timeously. Please provide clear feedback on when he expect to receive a call with the outcome of the investigation and the solution on the refund due to him????