GD
Gerhard D
1 reviews | Active since Jul 2015
17 Jul 2015, 06:01
Ignored even after getting a hellopeter response
I raised the below complaint on Sunday. With response on hellopeter on sunday already. But nothing was sorted. No call was made. <br> <br> Experienced a problem with renting movie on box office. After countless mails (call centre staff UNABLE to assist online renter) i was promissed a refund on 26 feb to date i have not received anything. Reference number: #***<br>
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DStv (MultiChoice)'s replyOfficial
17 Jul 2015, 10:55Hello Gjvd,
We tried to contact you today on *** to discuss your query with you telephonically.
We apologise that we did not meet your expectations. As we are committed to providing you with an excellent service, please provide us with the following information, for us to assist further:
o The Multichoice customer number/identity number
o Smartcard number
o An error message displayed when trying to rent a move on Box Office.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for contacting us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today on *** to discuss your query with you telephonically.
We apologise that we did not meet your expectations. As we are committed to providing you with an excellent service, please provide us with the following information, for us to assist further:
o The Multichoice customer number/identity number
o Smartcard number
o An error message displayed when trying to rent a move on Box Office.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for contacting us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Jul 2015, 10:55
Official
Hello Gjvd,
We tried to contact you today on *** to discuss your query with you telephonically.
We apologise that we did not meet your expectations. As we are committed to providing you with an excellent service, please provide us with the following information, for us to assist further:
o The Multichoice customer number/identity number
o Smartcard number
o An error message displayed when trying to rent a move on Box Office.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for contacting us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today on *** to discuss your query with you telephonically.
We apologise that we did not meet your expectations. As we are committed to providing you with an excellent service, please provide us with the following information, for us to assist further:
o The Multichoice customer number/identity number
o Smartcard number
o An error message displayed when trying to rent a move on Box Office.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for contacting us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,