AS
Amanda S
1 reviews | Active since Jan 2014
30 Jul 2015, 14:11
IGNORE CUSTOMER COMPLAINTS
Sunday two weeks ago we rent two movies \Home and Top 5"less than 2 hours the movies were gone. My son fell asleep while watching the movie and we went to the shop. The Monday I phone Multichoice they told me Box Office will phone me its now 2 weeks nobody contact me. I send them a email no reply. Last month we rent a kiddies movie for the my son the same thing happened I phoned Multichoice they said they will fix it we must rent it again there will be no charge. When we got our account they double charge us for that movie.<br> They get away with it"
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DStv (MultiChoice)'s replyOfficial
03 Aug 2015, 14:22Hello Amanda Sardinha,
We apologise for the delayed response and for the inconvenience caused in this regard. We tried to contact you today but we could not reach you.
Furthermore, we were unable to access your DStv account with an identity number you provided. For us to assist you regarding your BoxOffice query, please provide us with these details:
o Identity number of an account holder.
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and for the inconvenience caused in this regard. We tried to contact you today but we could not reach you.
Furthermore, we were unable to access your DStv account with an identity number you provided. For us to assist you regarding your BoxOffice query, please provide us with these details:
o Identity number of an account holder.
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply03 Aug 2015, 14:22
Official
Hello Amanda Sardinha,
We apologise for the delayed response and for the inconvenience caused in this regard. We tried to contact you today but we could not reach you.
Furthermore, we were unable to access your DStv account with an identity number you provided. For us to assist you regarding your BoxOffice query, please provide us with these details:
o Identity number of an account holder.
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and for the inconvenience caused in this regard. We tried to contact you today but we could not reach you.
Furthermore, we were unable to access your DStv account with an identity number you provided. For us to assist you regarding your BoxOffice query, please provide us with these details:
o Identity number of an account holder.
o Decoder number and smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah