Ignore and Inconsiderate

<p>A replacement for my insured SD PVR is like we will offer you XYZ and if you make further suggestions then it goes to either deaf ear or someone who can read. Since my insured item had Dual view with full function for each view, they offered me an Explora first and on further complaining they added a 2 Tuner PVR. This 2 Tuner PVR is outdated and DSTV need something or someway to dispose of them and seems like they found that they can give it to replace the SD PVR.</p> <p>The problem comes is that this 2 Tuner is not worth selling as no one wants it, secondly since DSTV added an additional Extra View, which means you can now have triple view and on this triple view (Explora – Explora – Explora) or (Explora – single HD – Explora/Single HD). The 2 Tuner decoder will not work in a triple view meaning that DSTV manage to get rid of their dead stock knowing that it can only be used alone or on one extra view.</p> <p>When I approached DSTV insurance offering that I return the 2 Tuner for another Explora and I am prepared to pay the difference, your guess it, DSTV just ignored your suggestion because it will mean that they will sit with a non-usable decoder.</p> <p>Even writing to DSTV Customer Liaison Officer and making the same suggestion, doesn’t help one bit. This person also just ignores your email.</p> <p>DSTV has taken my SD PVR and on the replacement units, the 2 Tuner is now a dead unit in my possession, initially it was a dead unit to DSTV insurance, they now made it the customer problem.</p>