Ignore a customer,and they will go away.

DSTV need to learn manners, when dealing with the public. I have twice sent them an e mail,asking them what other increase, in tariff have they added to my monthly payment,without letting me know, for what the charge is for. I have a recorder modem,which has had nothing done to it,to warrant an increase in payment,but they need to have the decency to explain these increases. Because I pay by debit order,this does not give DSTV the licence to deduct whatever they feel like,I have the right to know,for what the deduction is for!!!!