CO
Charles O

1 reviews | Active since Dec 2013

07 May 2021, 20:19

******** incompetant MultiChoice

These numbskulls have no idea what they are doing. On Sunday they unnecessarily cut my viewing, I supp**** proof of payment only to be told that I must advise ABSA to alter the way they issue payment directives (Yes ABSA are going to change their national system to suite MultiChoice). Tonight within 3 minutes I receive three different messages siting three different amount that I have supposedly short paid none of which have reference to me. Following is the actual correspondence with the messages from MultiChoce ""Dear Multichoice, What stupid game do you think you are playing? Within minutes I received and responded to the three messages below. None of these messages has anything to do with me so sort out your problems and correct your billing

You can be sure this will again be aired on Hellopeter

DStv: Thank you for your payment, unfortunately the amount paid is less than required. Please pay R377.09 using payat.io/dstv/***6 Me: You ********, *********** nincom****s, do you know what you are doing? I have within the past 3minutes received three messages with three different amounts that are not for me. Wake up.

DStv: Thank you for your payment, unfortunately the amount paid is less than required. Please pay R488.09 using payat.io/dstv/***6 Me: You ********, *********** nincom****s, do you know what you are doing? I have within the past 3minutes received three messages with three different amounts that are not for me. Wake up.

DStv: Thank you for your payment, unfortunately the amount paid is less than required. Please pay R599.09 using payat.io/dstv/***6 Me: You ********, *********** nincom****s, do you know what you are doing? I have within the past 3minutes received three messages with three different amounts that are not for me. Wake up. Sincerely, Charles Pietersen These thick heads are going to cause me to cancel my subscription at the end of May. I have had enough

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 May 2021, 20:43
Official
Hi Charles,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 May 2021, 16:44
Official
Hi Charles,

At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.

Kindly be advised that the payment has now been allocated to your account. The SMS(s) you were receiving was due to the payment not being allocated. 

We assure you now that the issue has been resolved. 

Kind regards 
DStv: Hello Peter Team

Best regards,

CO
Charles O's update10 May 2021, 14:31
Reviewer Update
DSTV (multichoice) are an absolute dead-loss. They respond immediately to all Hellopeter complaints saying that they will review the matter and come back to the complainant but they never do. I have written a host of complaints since Dec2020 as they repeatedly, every month, credit my payment to another account. Their excuses are laughable, the latest is that I should instruct ABSA bank to change the way they annotate their payments to Multichoice. I have repeatedly requested to speak to a manager but Multichoice seem to operate without managers. I am on the point of cancelling my subscription . In there latest reply about unallocated funds even a child would know that there cannot be three different payments to the same account reported within one minute. Are these guys brain dead? Netflix here I come.