eN
enoch N
1 reviews | Active since Sept 2014
31 Jan 2016, 16:15
********.
1stly I am blocked from their FB page.I can't post my connectivity problems. You send an email they respond after 5days which is unacceptable.<br> 2ndly I've got signal problems in which I can't get it sorted out.signal strength is only 67%<br> 3rdly I can't view anything. Program guide is empty how's that possible. <br> <br> Can you people try and sort this out and unblock my account on FB you don't give an option for a call back from ur call centre and some of us won't have time to be holding for ever let alone the airtime.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 11:06Hello Troy2015,
It is with regret that we learn of the frustration and inconvenience you have experienced with your services. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal email address for further information in regards to your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Lebogang
It is with regret that we learn of the frustration and inconvenience you have experienced with your services. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal email address for further information in regards to your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply12 Feb 2016, 11:06
Official
Hello Troy2015,
It is with regret that we learn of the frustration and inconvenience you have experienced with your services. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal email address for further information in regards to your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Lebogang
It is with regret that we learn of the frustration and inconvenience you have experienced with your services. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal email address for further information in regards to your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
In future you may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Lebogang
Best regards,