If You Don't Succeed Just Put Me on Hold Again

On Saturday (29th Feb) I installed a new decoder. Immediately I picked up a 102 error. The MultiChoice operator informed me that their systems were slow and the problem should automatically fixed itself. It didn'!. So I have to phone again, which I did on Monday. Another very friendly operator let me know that it was a technically problem and that she would escalate. She was confident it would be fixed by Tuesday. It wasn't! So I have to phone again. The new operator, also friendly, gave me the exact same story. So I challenged her to go beyond repeating the same excuse and put me through to someone who could actually resolve it. She put me on hold. After 15 minutes of terrible music I hung up. I guess I have no choice but to phone in again and beg to receive a service that I am not getting but paying for.