If this is how clients are treated I rather cancel my subscription

We have been 1 week and a half without dstv internet.Wasted airtime calling getting promises and excuses.My husband went to the Dstv office saying the problems will be solved and our remaining data will be on and the new month data will be loaded on by Monday.We were debited on the 26 of March.Today he called and was again promised by 12 o clock the data will be on.now when he called he was put on hold for a long time the phone disconnected.Looks like it is better to cancel our subscription.Is this how you treat a client and one that has been a clients for 9 years