1 reviews | Active since Mar 2009
If the account holder dies you will get cut off
My life partner of 18 years passed away on 24 April, needless to say the Multichoice debit order bounced on 2 May. I called Multichoice to advise them of the situation and that I can do nothing until I have the death certificate and necessary paperwork to sort out his estate. I was told to just pay the account, that is *****!!!! I cannot pay a dead persons accounts!!! Then I was told that the DSTV will be disconnected and I must pay the arrears and a new account will be opened. I cannot do this until I have a death certificate!!!! So if DSTV cut off my service then they can forget me ever taking DSTV again and they can write off the money owed on the account now as there are no funds in the deceased estate. I never even got as much as I am sorry for your loss, the person just could not care. This is after over 20 years of paying DSTV on time every month, great customer care.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert