If I give less the zero stars I would

Good day all I've been calling DStv for the last month my DStv account as been switched off and on just to find out a old decoder that I have cancelled back in 2018 they reconnected it to my name I was not the one that phoned in to activate that decoder because I was already paying for the one I have now my ex wife stole the decoder out of my belongings when I moved out in 2018 which was not a problem for me because I already cancelled that decoder now this week my DStv was cut off again flu phoned in again just to find out that they reactivated that decoder I cancelled back in 2018 and I have to pay double the amount I've been paying this coming month I asked them so nicely to make note that I was not the one phoning in to activate the old decoder and that they should please make a note of it on they system that it should not be reconnected but just to find out once again they disconnected my new decoder that I'm paying for and reconnected the one that my ex wife is busy activating **********ly I don't know what they understand what is **********ly even if she phones in with my ID number and home address and my phone number it was not me phoning she has all that details because I was married to her I also requested the calls she made to them so I can go make a case against her because I have a protection order against this women but to no avail I've been phoning emailing everyday but no one is helping me this needs urgent attention from a team leader or manager at DStv seriously I phoned in today again just for a consultant to tell me I'm cheeky I mean really is that customer care if only she was in my situation she wouldn't see me as being cheeky nd understand my frustrations the consultants are allowing my ex wife to comment ***** with my name and I have to pay for it I'm reaching out to DStv management to please call me so this matter can be resolved ur consultants are of no use to me I've been phoning every day emailing your help desk I even have many reference numbers to prove what I'm saying but no call back from you guys or even a consultant trying to help me with this matter please help!!!!