1 reviews | Active since Mar 2015
Idrifta breaking moment warranty expires
I've used my Idrifta for a year now without one single problem. Last week it stopped working all of a sudden. I called Multichoice to try and fix it but the call center agents where not capable and just kept on telling me to restart my Ipad and try to reconnect the Idrifta. I then decided to drive all the way to multichoice who tested the Idrifta and told me that it just kept on saying searching for channels. The guy checked to see if they can replace this for me and surprise surprise the warranty expired on the 14th of March. The Idrifta stopped working on the 15th of March and it is not damaged at all it just suddenly stopped working from their side. This is the second time this has happened as my DSTV Walka stopped working round about a month after the warranty expired. This is shocking and their only advice to me was that it is time to buy a new one. Horrible service and very ***** that it just stopped working without anything happening to it.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Regards
Rupert
