Idiots working for DStv ?

I cannot stand the incompetence of the people working in the finance division of Multichoice/Dstv ! I made a payment into their absa bank account and not 1 single person can do a simple reconciliation on this account! Sure, I told them X6 times that I made the payment with the wrong reference number, but X6 times they still disconnect my service!!!

The inconveniences of waisting airtime and time to say the same things over and over and over again is really draining!!! Makes me wonder what their qualifications looks like!!!

A simple reconciliation!!! Is that too much to ask for???