EB
Ethan B

1 reviews | Active since Apr 2018

18 Apr 2018, 18:49

identity theft

I came to Multichoice Centurion on 06/04/2018 and failed to open an account because my ID was in use already with another name. I was adviced i can not open an account until the matter was resolved, i was told the issue will be resolved in 48hrs. No one contacted me since then. Is it fair that i am now being prejudiced because Multichoice accepted fradulent documents? Why have i not be contacted as promised.[Copied from Multichoice Forum 13-04-2018] I got this response on the same day 'Thank you, we may expect feedback by tomorrow' To date no one has said anything

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Apr 2018, 09:05
Official

Dear Ethan Bere

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Apr 2018, 12:17
Official

Dear Ethan Bere

As per telephonic conversation, please forward us copy of your passport and as subscription agreement form to ***.

Upon receipts of the documents we will forward it to the Risk and ***** team for investigation.

Should you require further assistance, please do not hesitate to contact us.

Regards

Boitumelo

Best regards,

EB
Ethan B's update26 Apr 2018, 14:36
Reviewer Update
Problem resolved. Thanx