CS
Cheslin S
1 reviews | Active since Oct 2015
14 Oct 2015, 10:56
Identity Crisis
I have app**** for finance through my Bank and was declined. I have asked my bank why I have been declined and I was advised that I had a default on my Multi Choice account (which I have no knowledge about). I called Multi Choice and I gave my I.D number to one of the consultants and I was advised that my I.D number comes up with a Mr B Jansen profile. Because of the default on this customer's account, my Credit Profile is now affected at the Credit Bureau and I am unable to get assistance from my Bank because of Multi choice. There is never a manager available when one is needed and I keep getting references with no feedback. I would like Multi Choice to get my name cleared at the Bureau URGENTLY as I have no dealings with multi choice and I was listed due to Multi choice's incompetence of one of their agents who loaded my I.D number incorrectly on their system instead of the I.D number that was provided by their customer.
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DStv (MultiChoice)'s replyOfficial
23 Oct 2015, 09:46Hello Cheslin Sarlie,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Delisting department and they have requested that you furnish us with the copy of an ID as well as the proof of address. We have also called your mobile number unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Delisting department and they have requested that you furnish us with the copy of an ID as well as the proof of address. We have also called your mobile number unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply23 Oct 2015, 09:46
Official
Hello Cheslin Sarlie,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Delisting department and they have requested that you furnish us with the copy of an ID as well as the proof of address. We have also called your mobile number unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Delisting department and they have requested that you furnish us with the copy of an ID as well as the proof of address. We have also called your mobile number unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,