ID number linked to the incorrect person and account doesn't get resolved after numerous submissions of identity docs

DSTV erroneously linked my ID number to the wrong person. I've been trying to get this changed for years now. Have gone to the a walk in branch numerous times and promised that it has been changed and still this is not done. Was given a password to use in case I want to make changes to my account and all of a sudden I can't use this. I keep getting sent pillar to post. I don't know who DSiziba is have submitted affidavit and certified copies so many times .

When it's time to upgrade to a new package it's fine to use the password but when I have to change to a lower package it's not ok. I'm tired and I'm so over this.

I now want to cancel my entire account and DSTV can lose a customer because I'm tired of their incompetence and call centre agents dropping the phone on me instead of sorting out the ****** problem that they caused.