ID *** 086/Dstv incompetence, inability with customer service.

<p>To whom it may corncern</p> <p> </p> <p>Incompetence on Dstv side.</p> <p> </p> <p>I am a Dstv subscriber since 2011 and never experience this account of incompetence and inability to assist with customer service since I have moved to the Explora price log.</p> <p>I have contacted Dtsv in May/June 2017 to subscribe to the Explora price log. As per my conversation/arrangement with consultant, Kgomotoso, Dstv have to send an installer to activate the Explora. No hard copy contract was emailed to me.</p> <p>At the end of Jule R1076.00 was deducted from my bank account and I contacted Dstv/Multichoice the 10.07.2017 and log a call ********** 3-I88 and was eventually put through to Dishaad/Teamleader/supervisor who took responsibility and arrange that someone from the Price log to call me back.</p> <p>I receive a call from Theodora and after a long conversation and understanding, she informed me, the previous subscription was stopped and my account will be credited and +R250 will be deducted at the end of July.</p> <p>R640+ was deducted and I reversed the money and log another call with Dstv/Multichoice on the 28.07.2017 with Selima ref. ********** 3-I111. She informed me, the journal was never processed by Theodora and she will send her an urgent email and promise somebody will phone back.</p> <p>This morning I insist in speaking with a supervisor to get the matter resolved and Tumelo promise that Theodora will phone back with ref ********** 3-I119.</p> <p>The installer even cut my old wire connector in not using the recommended length of wire, whereas I have to pay an installer now in installing the extra view.</p> <p> </p> <p>This matter have to be resolved soon, as I experience</p> <p>Berend Cloete</p> <p>Credit Controller</p> <p>MEDICLINIC MEDFORUM</p> <p> </p> <p>421 Pretorius Street</p> <p>Sunnyside, 0002</p> <p> </p>