JF
Jody F
1 reviews | Active since Jul 2019
25 Aug 2020, 14:45
Icorrect Billing
I cancelled my service in 2016. I payed the outstanding balance and the account was on R0. Now, when I wanted to re-connect a service, I have an outstanding of R1400.... I called DSTV call centre and was holding for over 15 minutes with no feedback. Agent just told me to hold and I could hear how the fone was placed on hold continuously. Even logged in to the online chat and still no answer.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Aug 2020, 14:59Hi Jody,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Aug 2020, 14:59
Official
Hi Jody,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Aug 2020, 01:36Hi Jody,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm the account is up to date and does not owe R1400,00. The balance showing was a quote should you reconnect your other devices.
We see you opted to activate the DStv Access package for R110,00 on the new small standard device.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm the account is up to date and does not owe R1400,00. The balance showing was a quote should you reconnect your other devices.
We see you opted to activate the DStv Access package for R110,00 on the new small standard device.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply26 Aug 2020, 01:36
Official
Hi Jody,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm the account is up to date and does not owe R1400,00. The balance showing was a quote should you reconnect your other devices.
We see you opted to activate the DStv Access package for R110,00 on the new small standard device.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm the account is up to date and does not owe R1400,00. The balance showing was a quote should you reconnect your other devices.
We see you opted to activate the DStv Access package for R110,00 on the new small standard device.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
JF
Jody F's updateReviewer Update
26 Aug 2020, 18:21I thought This was sorted, but now i cant seem to link a bouquet to my decoder. what else can go wrong at DSTV
JF
Jody F's update26 Aug 2020, 18:21
Reviewer Update
I thought This was sorted, but now i cant seem to link a bouquet to my decoder. what else can go wrong at DSTV