I wish I could terminate the services

I have had the most painful and stressful experience with multichoice.

On 29 July 2023, I made a payment to them for 2 accounts, my account and one for home. I made a mistake and paid the amount to my account instead of my parents account. I called the cost center to ask them to reallocate the payment I was advised to send the proof of payment, I sent it I was reconnected and disconnected every 5 days, each time I call I spend 1hrs 30min on the phone because I have to retell the story all the time, getting different diagnosis of the problem from different people. I have spoken to 4 team leaders none have assisted me. I have been told there is already 7 escalations on my query but there is no solution. Every 5 days I call in fir help no one cares. I have spoken to 2 managers no help. This has taken almost 2 months, and very stressful. Multichoice !!!