KN
Kwanda N
1 reviews | Active since Oct 2020
06 Oct 2020, 16:43
I WILL NEVER USE YOUR SERVICES AGAIN.
I don't understand why should the premium be separated to the insurance service. Multichoice decides to avoid cancelling the insurance when you cancel the premium services with them. I guess their process is to wait for those insurance premiums to pile up till they are over R100 so that they can collect from you.
This is the reason why I will never return to Multichoice, they bully their clients and threaten to blacklist them. Insangu le.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Oct 2020, 19:14 Hi Kwanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Oct 2020, 19:14
Official
Hi Kwanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Oct 2020, 19:40Good day Kwanda,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on *** and then on *** based on your voicemail, however to no avail. We will try yo get in touch with you again so that this matter can be addressed.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on *** and then on *** based on your voicemail, however to no avail. We will try yo get in touch with you again so that this matter can be addressed.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply07 Oct 2020, 19:40
Official
Good day Kwanda,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on *** and then on *** based on your voicemail, however to no avail. We will try yo get in touch with you again so that this matter can be addressed.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on *** and then on *** based on your voicemail, however to no avail. We will try yo get in touch with you again so that this matter can be addressed.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Oct 2020, 17:54Hi Kwanda,
Kindly note that as per our telephone conversation, I could not generate an invoice due to system error.
However, as discussed please note that the amount due for your DStv account to be on a zero balance is R60.97.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, I could not generate an invoice due to system error.
However, as discussed please note that the amount due for your DStv account to be on a zero balance is R60.97.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Oct 2020, 17:54
Official
Hi Kwanda,
Kindly note that as per our telephone conversation, I could not generate an invoice due to system error.
However, as discussed please note that the amount due for your DStv account to be on a zero balance is R60.97.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, I could not generate an invoice due to system error.
However, as discussed please note that the amount due for your DStv account to be on a zero balance is R60.97.
Kind Regards,
DStv: Hello Peter Team
Best regards,