AP
Amanda P
1 reviews | Active since Apr 2011
02 Jun 2015, 08:09
I will be charged for service that is suspended
How on earth can DStv/Multichoice charge me for a service that they are not providing and I am not receiving? My account is currently suspended (and has been for a while) due to circumstances beyond my control. However, my bill just keeps on going up and going up! I can understand my R25 insurance on the decoder, but to receive this email: \Kindly note that a full month's subscription fee of R804.00 will be due by 25 June 2015 for the period ending 24 July 2015". Lindiwe Hamza I believe that is charging me for a service you are not supplying me. I am going to lay an official complaint about this through my law firm. Only contact me in writing as I need proof of this."""
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DStv (MultiChoice)'s replyOfficial
03 Jun 2015, 11:50Hello AmandaP34,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your invoice date is the 25th of every month. A payment amount of R765.00 reflects on your account on the 30th March 2015 and your service was only disconnected on the 11th May 2015.
That means that you have viewed DStv Premium service with Access fee and Decoder care insurance until the 11th May 2015. The overdue on your account is R490.47.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your invoice date is the 25th of every month. A payment amount of R765.00 reflects on your account on the 30th March 2015 and your service was only disconnected on the 11th May 2015.
That means that you have viewed DStv Premium service with Access fee and Decoder care insurance until the 11th May 2015. The overdue on your account is R490.47.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply03 Jun 2015, 11:50
Official
Hello AmandaP34,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your invoice date is the 25th of every month. A payment amount of R765.00 reflects on your account on the 30th March 2015 and your service was only disconnected on the 11th May 2015.
That means that you have viewed DStv Premium service with Access fee and Decoder care insurance until the 11th May 2015. The overdue on your account is R490.47.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your invoice date is the 25th of every month. A payment amount of R765.00 reflects on your account on the 30th March 2015 and your service was only disconnected on the 11th May 2015.
That means that you have viewed DStv Premium service with Access fee and Decoder care insurance until the 11th May 2015. The overdue on your account is R490.47.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta