I was told wrong information/confirmation failure

I called in on the 07/08/2015 to reconnect my services and they advised me to make payment 1st, I did not mind that at all, I then arranged a debit order with consultant that was helping me(Ithabeleng) . she then took down my banking details(rushing through) and confirmed with me that on the 01/09/2015 my debit order will pull through. I called again sometime end of August to confirm whether debit will run or not to avoid disconnection, only to find that there is no sign of banking details under my account and I asked to take further steps, the consultant was unable to provide me with the team leader name or contact, instead I spoke to a guy that said he will look into it and get back to me(I have not heard from the guy).<br> <br> I called in today and spoke to Kedibone, she confirmed that my banking details were incorrectly captured as a current account reflected when I only gave a savings account information. I am not happy at all because you cannot trust that these consultants with our accounts, you have to constantly call back to check, which is not pleasant.