1 reviews | Active since May 2012
I was told I owe R68.38 on a timeline that is seen
On the 8th of August a multichoice agent on their twitter account @dsvtcare decided that they would tweet on a public timeline that I owed them R68.38. This amount was due because they hadnt been able to downgrade my services or allocate my payment.<br> <br> This was my question: ?\@NoniMsi Aug 8<br> @DStvCare high. I was told my decoder is broke @ yr Durban central service centre. Can my dstv sub be cancelled till I buy a new decoder?"<br> <br> Answer from VHN \""@DStvCare: @NoniMsi Services are suspended on your account due to an overdue amount of R68.38. ~VNH\""<br> This was rude and showed no regard to my privacy as a customer.<br> Because my decoder is broken there was no way I could know that my service had been suspended"
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations. Upon thorough review of the situation, we have taken steps to ensure that this never happens again by taking a disciplinary measure against our consultant.
We also thank you for your positive feedback regarding the excellent service received from Sylvia Mphelo and Nkithi Mohlala.
We deeply value your relationship with us and are committed to providing you with the highest level of service and believe that our customers deserve the very best.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations. Upon thorough review of the situation, we have taken steps to ensure that this never happens again by taking a disciplinary measure against our consultant.
We also thank you for your positive feedback regarding the excellent service received from Sylvia Mphelo and Nkithi Mohlala.
We deeply value your relationship with us and are committed to providing you with the highest level of service and believe that our customers deserve the very best.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah