N
Nkululeko.

1 reviews | Active since Mar 2024

07 Nov 2024, 06:59

I was checking my cr...

I was checking my credit score and I noticed it was affected negatively by a Decoder payment plan that I don't know about or even signed up for.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2024, 07:16
Official
Hi Nkululeko, 

Thank you for reaching out to us. 

We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. 

Thank you for your patience.

Kind regards, 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2024, 16:35
Official
Hi Nkululeko, 

At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.    

Please reply privately with your DStv Customer or ID number or Decoder serial number so that we can investigate. 

Kind regards, 
DStv: Hello Peter Team

Best regards,