I was charged twice for movies which i did not watch

Can you believe it? DSTV charged me for movies which I did not watch at their box office. I attempt to hire a movie more than once without success, I then called their call centre looking for assistance/help, but no one managed to help me. I was then surprised by a bill month end.

DSTV, this is not how you must collect money from people. Even today, I cannot hire a movie from your box office, your call centre told me that they will take my case through and someone will assist me, and even today I am still waiting for that someone to help me. I was just not happy with paying something I did not watch.