i was billed for servises i did not use,

i downgraded from compact to easy view for a month, i decided to upgrade 23 days later using the code on the phone, apparently it was successfully even though i couldn't get signal on my side. i called the call center on the 25 of June to ask what was the problem, that's when i discovered that they were actually billing me.<br> <br> i asked how is it possible to pay for something that i was not using and i was told stories and i was not satisfied with the answers i got, then i asked to speak to the supervisor who was too busy to assist me ( Neo Nkosi)<br> <br> i went to multichoice kiosk for the downgrade and i was told every time i downgrade or down grade it can only be active on the 3 of the following month. seemingly the information was incorrect and i guess its my problem that their consultants doesn't have product knowledge.<br> <br> i called gain and spoke to Banele Sithela he seemed to be the only person who knew what he was talking about , well i understood even though i still have to pay for services i didn't use.<br> <br> multichoice,every customer is important, your consultants are very rude and they do not have product knowledge what so ever<br> <br> ****ed