SR
Sipho R
1 reviews | Active since Mar 2009
10 Nov 2015, 23:38
I want to downgrade but it seems I can
I've been trying to downgrade from DSTV Compact to DSTV Access. First it wanted me to pay R99.00 which I did pay, but I don't get a confirmation that I have downgraded. I am doing it on [URL Removed] Can you confirm the account has been downgraded, I don't want to be charged for unfair reconnection fees. Please downgrade me cause I don't want to keep compact anymore.<br> Can you confirm if the downgrade has been activated before I incur unnecessary costs.<br> <br> Regards
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DStv (MultiChoice)'s replyOfficial
16 Nov 2015, 10:42Hello SiphoR,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply16 Nov 2015, 10:42
Official
Hello SiphoR,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team