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PETER M
1 reviews | Active since Nov 2014
02 Jun 2015, 08:55
I Want to cancel dcc insurance
hallo, i have write last months to notify multichoice to cancel the decoder insurance but they have never respond to my massage instead they did not cancel they continue with it. On 30 may 2015 i wrote them them an email notifying the to cancel the decoder but since then mo respond. This is a bad service from such a big company. Policy no. ***8.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Jun 2015, 11:20Hello dovhanim,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
According to our records you have been assisted by one of our consultants on the 3 June 2015 and your opted to have the insurance on both your single view decoder and your HD PVR decoder to remain active.
Should this not be the case please advise us by return mail to
*** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
According to our records you have been assisted by one of our consultants on the 3 June 2015 and your opted to have the insurance on both your single view decoder and your HD PVR decoder to remain active.
Should this not be the case please advise us by return mail to
*** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply06 Jun 2015, 11:20
Official
Hello dovhanim,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
According to our records you have been assisted by one of our consultants on the 3 June 2015 and your opted to have the insurance on both your single view decoder and your HD PVR decoder to remain active.
Should this not be the case please advise us by return mail to
*** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
According to our records you have been assisted by one of our consultants on the 3 June 2015 and your opted to have the insurance on both your single view decoder and your HD PVR decoder to remain active.
Should this not be the case please advise us by return mail to
*** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert