I want my tv connected or cancel the new contract

I am so frustrated by the company from the beginning of the month they had messed up my account. I have called a number of times in different days even spoke to a manager to fix my issue. So, what happened was: I have not been connected for some time but on the 30th of October tried to connect but the dish was not connected. I was told to go to nearest multichoice went to the one in dbn cbd opposite Absa spoke to Roxane who assisted. She assisted but I was not aware that they had changed ownership as I was going with my daughter to add her as a dependent in case I am not around she can go there and be assisted.

Few days later tv went off okay I thought maybe I needed to pay went to DSTV whatapp and checked the balance owing was told the amount and followed the link and paid. Again the phone played but a few days later it stopped I reached out again that was when I was told I had two account one under daughter and one under mine mind due I was not told that the account number had changed and I needed to pay using a different account number and I had already paid the previous account which I knew was my active account. It been a mess from the beginning of this month I have been watching tv two day and goes off.

Two days ago I was tired of speaking to agents I requested a manager Siphesihle, he said the same thing that other agents said ‘we will reconnect your tv and transfer the amount paid to the new account and today I woke up my tv is off.