I want my refund

On the 27 April I accidentally paid R1900 to my Multichoice account and I called them immediately and they asked me to email them a proof of banking and the copy of my ID. I was told that the refund will take 14 working days to reflect on my account as they can see the money from their side.

It's almost a month now waiting for my money and I have been calling them and all they can say is I must wait. I am tired of waiting I want my money.