I want my refund
<p>After days of trying to get my refund of R6600 which was mistakenly paid to multichoice, I was informed that the refund was declined due to incorrect documents. I have submitted the documents that they asked for 5 times since 25 August. Today is the 29th. I have called in everyday twice a day but nobody can tell me which documents are incorrect. I don't know why multichoice is doing this to me after years as a faithful customer. I'm so hurt by this experience and the service received. </p>
Dear Sphelele
We are looking into your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Sphelele
We are looking into your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
There have been so many different responses I don't know what is going on anymore. It's been 7 days since I requested my refund and up until now I've not received it when I was initially told that it takes between 4 to 7 days. I am of the mind to rather close the account which will force multichoice to return the money.
There have been so many different responses I don't know what is going on anymore. It's been 7 days since I requested my refund and up until now I've not received it when I was initially told that it takes between 4 to 7 days. I am of the mind to rather close the account which will force multichoice to return the money.
To date I have not received my refund nor has Multichoice made any attempt to contact me. I requested a copy of the refund policy for my reference and I was told I would receive it but I have not, intentionally withholding information from me which is in contravention of my consumer rights.
To date I have not received my refund nor has Multichoice made any attempt to contact me. I requested a copy of the refund policy for my reference and I was told I would receive it but I have not, intentionally withholding information from me which is in contravention of my consumer rights.
Dear Sphelele
We confirm that your refund has been successfully processed and approved.
Thank you for your time and patience.
Kind regards
Dinah
Dear Sphelele
We confirm that your refund has been successfully processed and approved.
Thank you for your time and patience.
Kind regards
Dinah