MM
Monimang M
1 reviews | Active since Jan 2011
14 May 2020, 13:03
I want my refund
I cancelled my DSTV subscription on the 28th of April 2020, However I had already paid my account. So I called to request my refund , I was told It would take 3 to 4 working days . That never happened I called on the 11th I was then told to email my proof of payment and Bank statement and ID copy which I did and even received the automated email confirming that they received the documents. Its 3 days later and I'm still not refunded. I called again today the 14th and I was told that the paper are yet to be sent for processing. What needs to happen really to refund me
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Replies (2)
DStv (MultiChoice)'s replyOfficial
14 May 2020, 13:33Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 May 2020, 13:33
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Monimang M's updateReviewer Update
21 May 2020, 16:36To date no one from DSTV has had the decency to call me and advise on the progress for my refund, the only response that I have received is this automated message that responds to all their clients. I took the liberty to call DSTV again on Monday the 19th of May 2020 for progress update as to what is the holdup. The agent that I spoke to said they do not know when the refund will happen but he will escalate the matter to management. Now DSTV really taking people for granted, they claimed a turnaround time of 3 days and now its almost a month and I still haven't received my refund. Its my money I worked for it and I am not receiving any service from you so please pay me back my money.
MM
Monimang M's update21 May 2020, 16:36
Reviewer Update
To date no one from DSTV has had the decency to call me and advise on the progress for my refund, the only response that I have received is this automated message that responds to all their clients. I took the liberty to call DSTV again on Monday the 19th of May 2020 for progress update as to what is the holdup. The agent that I spoke to said they do not know when the refund will happen but he will escalate the matter to management. Now DSTV really taking people for granted, they claimed a turnaround time of 3 days and now its almost a month and I still haven't received my refund. Its my money I worked for it and I am not receiving any service from you so please pay me back my money.