I want my refund

I am honestly over this... I'm trying to fix my account, billing errors I've been contacting u by phone, hello Peter and even FB for the past month and yet today I am back where I started a month ago.

Last week Sunday I got a call from you to follow up, the lady who called said she just want to hear my side then she'll look into it then call me back to tell me how we going to fix the billing error... today I contacted u via fb again to ask for a follow up but the agent insisted that I give them the name of the lady who called me last Sunday, ***. How am I supposed to remember the name, the person on FB said that's the only way you are able to see the notes. Now that I know is a lie because I've called you guys a million times and you've referenced previous notes a few times so how is it that they can see my previous notes on my account but this agent cant???? Just how stupid do you think your customers are. This is ****in ridiculous I tell you