I want my money back

Received a call from a consultant claiming or is a representative of Multichoice insurance department and funeral policy on 22 February 2024. The name is Perfect Mabaso telling me Multichoice is rewarding their customers with insurance policy and funeral cover for free because they are old customers. When I made my dstv payment I was told I am behind with my insurance installment which I was not aware off,meaning I was ***** and mislead. I always use the self service however for payment breakdown this insurance doesn't appear. I want a refund for all this and my back for false advertising and misleading thier customers. I am disappointed in such it therefore means no one is monitoring calls and no accountibilty is taken. I spoke to 5 different consultants yet I am still waiting for feedback since 30 May 2024