I want my money

Dstv has been lying to me for over 5 weeks now telling me my refund has been processed when it wasn't. They sell me the same story every time. It will be processed in 5 days. I've heard this story 3 times, I've wasted so much money calling them with no positive outcome. Their Twitter account is useless, I could have sown I'm talking to a computer they ask for the same information and give the same answer but never say when I will be refunded. I'm furious at this point because I'm a paying customer, who is being treated like a door mat. Such a big company yet such poor customer service. You can't just not give people their money back. Lack of professionalism, a bad don't care attitude. This is total *******.